We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we offer a hassle-free cancellation and refund policy subject to the following terms and conditions:
- Return and Exchange Policy:
- We accept returns or exchanges within 10 days from the date of purchase.
- All items must be unused, in their original packaging, and in the same condition as when you received them.
- For hygiene reasons, certain products such as cosmetics, fragrances, and personal care items cannot be returned or exchanged.
- Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at firstname.lastname@example.org with your order number and reason for return or exchange.
- Our customer service team will provide you with a return authorization number and instructions on how to return the product.
- Refund Processing Time:
- Once we receive your returned item(s), we will inspect it to ensure it meets our return policy criteria.
- We will process your refund or exchange within 7-10 business days from the date we receive your returned item(s).
- If you opted for an exchange, we will ship the replacement item(s) to you within 7-10 business days from the date we receive your returned item(s).
Please note that we reserve the right to refuse any returns or exchanges that do not meet our policy requirements. In such cases, the item(s) will be shipped back to you at your expense.
Thank you for showing interest in our products.