• You’ll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.

• Gift Card purchases don’t count towards the free shipping threshold.

• In the unlikely event that you don’t receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

We currently only ship all over India and will be shipping to all parts of the world very soon 

We made a very efficient production line over time to handle the process effectively incase of sudden surge of orders. We also have partial and full refund of orders in place when there is more delays in dispatching the order. You can contact support team with the order number to know about the same.

We work with third party couriers companies like FedEx, Delhivery, Bluedart, ECom Express and Software Solutions like Shiprocket etc for our logistics operations.

But there may be reasons like partner errors, customer refusing the shipment, not picking call, expecting delayed delivery repeatedly for return to origin (RTO) of shipments. Qikink cannot be held responsible for this. However, we assure we will take our best of efforts to get all orders delivered.

Courier delays in certain areas may happen in uncontrollable ways due to natural calamities, city lockdown, bandh, local festival etc.

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WHY DOES MY ORDER ONLY CONTAIN SOME OF MY ITEMS?

In the first instance, please check your shipping confirmation email titled “Your order is on the way” to see if your order is being shipped in separate parcels.

We’ll always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there’s a possibility that your order may come in MORE THAN ONE SHIPMENT due to stock availability and your items having to be picked from different warehouse locations.

This means your items WON’T NECESSARILY BE SHIPPED AT THE SAME TIME and you may receive an email advising that ‘Some items in your order are on the way’. If this happens please don’t worry, the remainder of the items in your order will arrive shortly afterwards.

You can keep an eye on the status of your orders in your Hexifit Account. If your order is a split shipment, and therefore items may be delivered separately, you will see the status of your order as ‘Partially Fulfilled’.

This is completely normal and there is no need to contact our support team on this occasion. However, if you experience significant delays we will, of course, be there to help.

MY ORDER HAS ARRIVED BUT IT’S WRONG

In the unlikely event you’re missing an item, or have receive a wrong item/order, please contact us immediately on contact@hexifit.com with the following information and we’ll sort that right away;

• Your order number

• The name of the item you didn’t receive

• A photo and the name of the item you have received (if the wrong item)

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING/WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.